sujeshkrs Student
Student
1 0 0 0
Message 1 of 2
161
Flag Post
HP Recommended

White spot in the screen

HP Notebook 15 AC 122 TU
Microsoft Windows 8.1 (64-bit)

My HP machines has developed a white spot on the screen and though it was reported atleast a month back, there has been no effort made what so ever to  physically evaluate the cause of the issue (except that few photos were shared) and the only reply I get from the you team is asking if I was willing to pay for the replacement. My machine is still under warrantly and I bet there has been no external damage caused to it. If it has happened on its own, then its definitely problem with the screen and I am entitled for a free replacement. Please let me know if there is any course of action in this process.

 

 

1 REPLY 1
HP Support Agent
HP Support Agent
15110 15102 988 1637
Message 2 of 2
123
Flag Post
HP Recommended

White spot in the screen

I have brought your issue to the attention of an appropriate team within HP. 

 

They will likely request information from you in order to look up your case details or product serial number. 

 

Please look for a private message from an identified HP contact. 

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Forum

The_Fossette
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation