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LLLLCCCC
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White spots

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Hi, I don't have a clue about technology. I see a white spot in the middle of the laptop screen. I am trying to find out if this iscovered in the warranty, if I need anew screen, and probable price for repair.

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Echo_Lake
HP Support Agent
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@LLLLCCCC

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • When was the last time it worked without these issues?
  • Have you updated Graphics and Chipset drivers?
  • Have you checked the display on an external monitor?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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LLLLCCCC
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Hi, I noticed the spots about 4 months ago. They have only recently got worse. I don't know what your second question means. I have tries on an external monitor and the spots don't appear on that. I didn't think I am allowed to give anyone the info about which device I have. Thanks

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Echo_Lake
HP Support Agent
HP Support Agent
21,987 21,946 975 1,011
Message 4 of 4
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@LLLLCCCC 

Thank you for posting back. 
 

I appreciate your efforts to try and resolve the issue. this sounds like hardware related issue with the display and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​
 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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