09-02-2016 06:35 PM
I have purchased two HP Active Stylus Pens, the first from Best Buy and the second from HP.com. Unfortunately I have not been able to get either to work with my HP Pavillion 360 13" Windows 10 laptop. The symptoms are as follows: I pop the battery into the pen and move the pen towards the screen and . . . nothing. Nothing happens. This pen is also supposed to have the ability to magnetically attach to the laptop screen but that doesnt happen either. I does not show up in the Bluetooth devices as well.
I took the pen into Best Buy and had their tech support guy look at it and their diagnosis was that it was a bad pen. All they could do was refund my money as THEY NO LONGER SELL THAT PEN! GRRR. So I logged on to the HP site and chatted with one of their sales reps to confirm this pen is compatible with my PC before placing another order, however I am still getting exactly the same results, which are a BIG FAT NOTHING. The PC does not recognize it at all. What is even more frustrating is that I cant even call anyone beause the tech support line does not recognize the pen's product code.
I hope someone call tell me what I am doing wrong because I do long this pen and would like to use it. Please advise
09-02-2016 08:14 PM
My question: does your HP Pavillion x360 supports an active stylus or in other words: are they cmpatible ? No, definitely not, they are not compatible. Did you ask Besbuy this question before buying the stylus.
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09-03-2016 07:36 AM
yes, I did ask both HP and BestBuy if the pen was compatible with the laptop before buying it. In fact I am on a call with HP right now and asked the question again and the response was that if the PC is a touchscreen, it will support the pen. I can get anyone at HP support to help me troubleshoot this. In fact their web form that they force you to fill out doesnt even recognizd the model #, so I am screwed from the beginning.
Thanks for the feedback. I think I need to return both the PC and the pen and start over.