Why does my screen stay black when I thurn my laptop on but the power light says its on

[James0760]

The power button light is on saying that the laptop is on but the screen stays black what do I do

[Max3Aj]

Hi @James0760, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

If your HP Envy x360 16-ac0000 has a power button light on but the screen stays black, follow these troubleshooting steps:

Basic Troubleshooting

Force Restart

• Press and hold the power button for 15 seconds until the laptop turns off.
• Wait a few seconds, then press the power button again to turn it on.

Check Display Brightness

• Try pressing F3 (brightness up key) to see if the screen is just dimmed.

External Display Test

• Connect an external monitor via HDMI/USB-C and check if it shows any display.
• If the external display works, the issue is with the laptop screen or display cable.

Advanced Troubleshooting

BIOS Recovery (Win + B Method)

• Turn off the laptop.
• Press and hold Win + B, then press and hold the power button for about 5 seconds.
• Release all keys and wait. If the BIOS recovery screen appears, follow the prompts.

RAM Reseating (If Comfortable)

• If possible, open the back panel, remove the RAM sticks, and reinstall them.

Reset CMOS Battery

• Disconnect the battery and hold the power button for 30 seconds to reset the CMOS.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support