• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎11-24-2019 01:36 AM

HP Recommended
Product: HP Notebook - 17-ca1007ca
Operating System: Microsoft Windows 10 (64-bit)

I recently bought a new HP Notebook with Radeon Vega 3 Graphics, and it appears the maximum resolution I can have is 1600 x 900, where as on my old laptop that I bought almost 7 years ago, it could go higher. I'm not using the original 2TB HDD that came with the laptop, but instead I purchased a 1TB SSD and completely reinstalled windows 10. I updated the drivers and everything works fine, so I'm not sure what the issue is. Is there a problem with the driver, or is 1600 x 900 the maximum resolution that can be supported? I'm hoping there is some way to go higher, because I find everything looks too big. 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-24-2019 06:53 PM

HP Recommended

Hello @Hououin_Kyouma1,

 

Nice username lol; it's a great show.

 

Anyhow, I did check the specifications here for your model and it does seem like the panel is only 1600 by 900. Sorry about that.

 

Kind regards,

Eddy

I used to be an HP Expert. I no longer participate in this community.

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎11-24-2019 06:53 PM

HP Recommended

Hello @Hououin_Kyouma1,

 

Nice username lol; it's a great show.

 

Anyhow, I did check the specifications here for your model and it does seem like the panel is only 1600 by 900. Sorry about that.

 

Kind regards,

Eddy

I used to be an HP Expert. I no longer participate in this community.
Was this reply helpful? Yes No

‎11-24-2019 07:14 PM

HP Recommended

Thanks, and yes it is! 😄

 

 

Alright, I figured as much, but I was hoping there would be a way. It's not a big deal, I'll get use to it lol. Thanks for the help!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.