08-15-2016 01:13 PM
Hi, I have upgraded my laptop to Windows 10 and my graphics card is not functioning correctly.
I have an HP-Pavilion-g7-1115sd.
Is there a Windows 10 x64 driver available for this graphic card (Radeon HD 6470M) ?
08-18-2016 03:04 PM
You have come to the right place to find suggestions, solutions and a helping hand! You had mentioned that your graphics is not working properly.
Have you tried in Safe Mode to see if the graphics work better?
What if you do a clean boot?
Have you done Windows Updates?
Have you used the HP Support Assistant for updates?
What Operating System came with your Notebook?
Could you please uninstall all of the Graphics Drivers in the Device Manager:
- Uninstall the Graphics Drivers in the Device Manager.
- Restart the Notebook twice.
This should reset the drivers. Then you can use the link to the HP Support Assistant. Just download and run the application and it will help with the software and drivers on your system that need updating. It may be because Windows 10 drivers are not available for your Notebook.
However, the HP Support Assistant should pull in the most compatible driver for your Notebook.
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Please let me know what the results of the suggestions above are.
Thanks for joining in!
Have a good one
I work on behalf of HP
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