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‎09-29-2022 05:00 AM

HP Recommended
Product: HP ProBook 640 G2 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

I tried many times but find no solution to solve the issue. It is always saying that we couldn't find a camera compatible with widows hello face.

 

Category:
3 REPLIES 3

‎09-29-2022 05:13 AM

HP Recommended

Hello @Shani78 

 

(1) <Windows hello> works with >>> IR ( Infrared ) camera only !

 

See:

HP ProBook 640 G2 Notebook PC Specifications

See section <Display>

 

I do not see any reference to IR

 

Internal
Non-touch
  • 14.0 in diagonal LED backlight HD anti-glare (1366x768)
  • 14.0 in diagonal LED backlight HD anti-glare (1366x768) with camera
  • 14.0 in diagonal LED backlight HD anti-glare (1366x768) with WWAN
  • 14.0 in diagonal LED backlight HD anti-glare (1366x768) with camera and with WWAN
  • 14.0 in diagonal LED backlight FHD anti-glare (1920x1080)
  • 14.0 in diagonal LED backlight FHD anti-glare (1920x1080) with camera
  • 14.0 in diagonal LED backlight FHD anti-glare (1920x1080) with WWAN
  • 14.0 in diagonal LED backlight FHD anti-glare (1920x1080) with camera & WWAN
Touch
  • 14.0 in diagonal LED backlight FHD (1920x1080) with camera and with WWAN

 

(2) Double Check Windows <device manager> -> Webcam

 

Kind regards

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‎09-29-2022 11:54 AM

HP Recommended

Then why these laptops security option is available. And thanks bro but it didn't work

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‎09-29-2022 12:03 PM - edited ‎09-29-2022 12:03 PM

HP Recommended
@Shani78 wrote:

Then why these laptops security option is available. And thanks bro but it didn't work

You're welcome !

This is Windows operating system <option> but it's hardware dependend !

 

Kind regards

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