07-05-2017 04:54 PM
My screen goes randomly crazy. Mostly, after resuming from hibernation withe dots in line appear on my screen and I cannot take control of my notebook. I have a video to show you this strange malfunction but I don't know how to upload it.
My notebook model is HP Spectre 13-4102dx and is fully updated (win + drivers + bios etc.) and no virus.
Since I have had this problem for a long time, I would appreciate any help.
07-05-2017 06:29 PM
i am not sure if this is a hardware problem or a software problem. if i could see the video i would be able to determine if it is hardware or software. if you can please upload the video to youtube and provide a link to it.
07-06-2017 04:30 PM
Thanks Dudefoxlive for your replay. As you suggested, I updloaded the vide in you tube. This is the link: https://youtu.be/kQSrg_eoRDg.
Any help will be appreciated.
07-07-2017 08:29 AM
07-07-2017 09:40 AM
well most likely you simply got a defective laptop and you have a few options. you could pay hp to do an out of warrenty repair, replace the screen your self, purchase a new computer. at this point there is not much more that can be done as you simply got a defective screen on your laptop. also you said the problem started happening after you bought the computer? i would have taken the computer back and had it changed or refund.
07-08-2017 10:37 AM
Thank you for your reply. Unfortunately I was not able to refund it because 2 weeks after bought the laptop I moved to another country where no HP offical service is available.
Until now I have not received any answer from the HP support.
07-08-2017 04:50 PM
If you know a way of making the touchscreen to stop randomly pressing then you can follow this thread on how to disable the touchscreen so at least the mouse is usable without the touchscreen taking over.
im sure you can also go into safemode and disable it from there.