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‎11-03-2020 08:37 AM

HP Recommended
Product: XP360 Pavilion laptop
Operating System: Microsoft Windows 10 (32-bit)

I have 2 XP 360 laptops and the screens on both have come apart right at the hinge. 

This has to be a factory defect.  Has there been a solution offered?

Thanks,

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-09-2020 10:32 AM

HP Recommended

@TP31

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

View solution in original post

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2 REPLIES 2

‎11-09-2020 10:32 AM

HP Recommended

@TP31

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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‎12-22-2020 11:02 AM

HP Recommended

I'm not sure why the it says the issue is resolved.  Just because you respond to a complaint does not mean it's resolved.  Their resolution was to offer me a repair that was 90% of the purchase price.  This is an unacceptable solution to an obvious factory defect.  Very disappointed in HP.

 

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