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‎03-31-2024 08:20 PM

HP Recommended
Product: HP Laptop PC 15-dw3000 (1A3X9AV)

Hi! 3 month ago yellow marks appears on the screen, and they can move. Please help, i dont knowk if it is screen bleeding because they appeared on white light.

1 REPLY 1

‎04-01-2024 03:25 PM

HP Recommended

You need to connect an external monitor to see if it has the same issues.

 

IF it does, that indicates a video chipset problem and since those are soldered to the laptop motherboard, they can't be replaced.

 

If it does not, that indicates a laptop screen issue and that screen would need to be replaced.  If the laptop is still under the original warranty, you need to let us know that and we will supply HP contact info.



I am a volunteer and I do not work for, nor represent, HP
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