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- Re: battery not charging and my laptop screen is black scree...
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09-14-2022 05:58 AM
My laptop is not charging when plugged and the screen is black (not showing anything) but in external monitor the laptop screen is on what can I do? Is there problem in my laptop battery or screen or hard drive?if any one know how to solve it ?please tell me(i done the troubleshoot option also,in that battery test I had failure ID)
Solved! Go to Solution.
Accepted Solutions
09-15-2022 09:32 PM - edited 09-15-2022 10:44 PM
Hello @prathi12
Sorry to hear that you are having problems ... I would like to help you.
Recommendation and solution
In your case: Service is required !
- The computer should be disassembled and checked.
- [Always recommended] Thermal paste for CPU GPU and bridges should be renewed
- [Always recommended] The function of the fan(s) must be checked
- The internal display cable that goes from motherboard to screen has to be checked or replaced
- The screen has to checked or replaced
- charger/battery test, replace battery
- Short circuit test
- General cleaning ...
HP warranty valid -> Contact HP Support for service repair
HP warranty expired:
If you can't do that, you should have it serviced by a professional notebook (chip level) repair store.
Good luck
09-15-2022 09:32 PM - edited 09-15-2022 10:44 PM
Hello @prathi12
Sorry to hear that you are having problems ... I would like to help you.
Recommendation and solution
In your case: Service is required !
- The computer should be disassembled and checked.
- [Always recommended] Thermal paste for CPU GPU and bridges should be renewed
- [Always recommended] The function of the fan(s) must be checked
- The internal display cable that goes from motherboard to screen has to be checked or replaced
- The screen has to checked or replaced
- charger/battery test, replace battery
- Short circuit test
- General cleaning ...
HP warranty valid -> Contact HP Support for service repair
HP warranty expired:
If you can't do that, you should have it serviced by a professional notebook (chip level) repair store.
Good luck
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