a couple of weeks ago my laptop updated. Since then I have had a black screen after switching on and initialising. At first I have the HP logo and a spinning circle timer, then the screen goes blank. The mouse arrow is still present when I touch the touchpad .
I have tried a power reset and bios reset but have had no joy. I have also connected to a tv via hdmi and cannot view the screen .
Any my ideas as I am really stuck as to what to do next?
Welcome to the HP Forums!
Thank you for posting your query on this forum, it's a great place to find answers.
I reviewed your post and I understand that the screen goes black after login.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you follow the below steps to fix this issue.
- Boot the PC
- Wait 15-20 minutes for the boot process to complete and for the desktop to load
- Once on desktop, Download and install HP Image Enhancement for System Logon - http://ftp.hp.com/pub/softpaq/sp81501-82000/sp81965.exe
- Restart the computer and check.
Let me know how it goes and you have a great day!
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I am an HP Employee