black screen laptop

[Ciscaa]

When i start my laptop it starts, i can see it on a second attached screen but the laptop screen stays black.

How is this possible and what to do to fix this? Whatever i try to do the screen stays black, i can still use the laptop with the second screen but this is not ideal.

[DEISEL_UNICORN]

I have the same issue but i think it is just unhooked from somethig in the case

[Garp_senchau]

@Ciscaa,

Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Disconnect the Second Screen: Unplug the second screen from your laptop and restart it. This ensures that the laptop is trying to use its built-in screen and not the external monitor.

Check Display Settings:

• Press Windows Key + P.
• Ensure that the display is set to PC screen only or Duplicate.

Check for External Damage: Check your laptop's screen for any visible damage or loose connections, especially near the hinge area.

Update or Rollback Graphics Drivers:

• Right-click the Start button and select Device Manager.
• Expand the Display adapters section.
• Right-click on the display adapter (e.g., Intel, NVIDIA) and select Update Driver. You can also try Rollback Driver if the problem started after an update.

Boot into Safe Mode:

• Restart your laptop and press F8 repeatedly to enter the Advanced Boot Options menu.
• Choose Safe Mode and see if the screen works in Safe Mode. If it does, the issue may be related to software or drivers.

Perform a Hard Reset:

• Shut down the laptop.
• Unplug all peripherals, including the second screen, and remove the battery if possible.
• Press and hold the power button for about 15 seconds to drain any residual power.
• Plug the battery back in and try starting the laptop again.

Hardware Issue: If none of these step's work, there might be a hardware issue, such as a loose connection or a faulty screen.

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,