black screen opening time pavillion 15

[Polarisgirl]

Hi, I just bought my laptop so its empty but everytime i open it it always take a long laps of time from the lock screen to the main screen, the screen becomes black just after i enter my password and it takes at least 4 minutes before it come to my main screen (windows)?

is it normal? is there a way to manage that waiting laps time?

thanks

[Paul_Tikkanen · Accepted solution]

Hi:

There was a windows update last week that messed things up big-time.

Here's what you need to do to fix it...

1. Boot the PC
2. Wait 15-20 minutes for the boot process to complete and for the desktop to load
3. Once on desktop, Download and install HP Image Enhancement for System Logon - http://ftp.hp.com/pub/softpaq/sp81501-82000/sp81965.exe
4. Re-boot

[Polarisgirl]

thanks 🙂

[Paul_Tikkanen]

You're very welcome.