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‎04-12-2020 08:11 AM

HP Recommended
Product: HP TouchSmart 520 PC
Operating System: Microsoft Windows 10 (64-bit)

Hello, i'm french sorry is some words are not comprehensible.

I own an HP TouchSmart 520 PC, but since yesterday, no more display, the screen remains black, it does not even display the bios anymore it is a hardware failure and I strongly suspect the backlight and the converter "Pegatron APP80-nk" which are screwed just above the DVD player (yes I have already opened the pc a few times). the problem also is that I don't know if it is necessarily the Converter the problem and given that I live in France, to order this converter I have to pay 30 € of delivery so I would like to be sure of my purchase because I really urgently need this computer to work remotely. 

thank you in advance

1 REPLY 1

‎04-15-2020 03:34 AM

HP Recommended

@thib6666

 


Welcome to HP Community

 

I have gone through your Post and I understand your concerns

 

I suggest you contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support
 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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