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Message 1 of 2
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black screen

HP Recommended
Model 14-cfoo13dx

My laptop turns on but the screen remains black. 
the caps lock key flashes in sets of 3. 
I have tried the power off and windows and B button combo but to no avail. My battery is inside and I can’t remove to reset.

any suggestions on the issue or ways to troubleshoot? 
and of course my warranty was recently up. 

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Haley11 Welcome to HP Community!

 

I understad that you are getting black screen.

 

Please connect the external display and check.

 

Please perform the below steps and check.

 

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step

 

Set BIOS default and restart:

  1. Restart your notebook.
  2. During startup, press F10 repeatedly until the BIOS menu is displayed.
  3. Once the BIOS menu is displayed, press F9 to restore factory defaults.
  4. Select Yes to confirm.
  5. Press F10 to save changes and exit.
  6. Select Yes to confirm.
  7. The computer restarts using the default settings.

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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