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HP Recommended
Pavilion x360
Microsoft Windows 10 (64-bit)

2nd time asking because this one guy wouldn't respond after i replied.
Hello, my pc had a power jack issue so i replaced it. After that my computer would turn on but the screen would not.
I tried power reset, hard reset, bios reset, external monitor/tv. Almost everything i could think of. I even cleaned the insides of my pc. I cant access the memory due to a stripped nail. 


Please help me

3 REPLIES 3
HP Recommended

Im never getting a hp computer ever again. Next computer i get will be not hp. You products are truly terrible.

HP Recommended

@asd1232468 Welcome to HP Community!

Have you done all of the below steps?

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

 

Riddle_Decipher
I am an HP Employee

HP Recommended

Found out the motherboard broke.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.