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Student
Posts: 1
Member Since: ‎09-06-2011
Message 1 of 2 (207 Views)

blank screen

Help, I am able to hear sound on my laptop but no picture.

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Posts: 26,889
Member Since: ‎07-17-2009
Message 2 of 2 (205 Views)

Re: blank screen

Hi,



Please identify your notebook/pc with more than the series number.

 

Look at the base/rear/side of the notebook/pc at the barcoded sticker.

 

Post items numbered 1 and 2 on the following image. Your barcode may be slightly different but will still have the important imformation needed for us to help you.  
###Do not post the serial number as it is personal information.###
c01931836.gif
Post the installed operating system version ( and whether it is 32 or 64-bit )

Not posting the information as requested will delay our responses and troubleshooting of the issue that led you to author a thread.

 

 

 

 

HP laptop 17t u100,
HP Photosmart 6520 and HP Deskjet 1112
Custom 1151 socket Z270 Intel i7-7700k @4,600 Mhz, 16GB Corsair 3000 Mhz dimms
Corsair H75 water cooler, Corsair CS 650M power supply
RAID 0 (dual Samsung 960 EVO m.2 240GB) boot system
Dual Samsung 840 EVO SSDs 500GB data storage, Intel 750 PCIe SSD 400GB
MSI NVIDIA GTX 980TI 6GB
ASUS ROG PG279q @144 MHz
Windows 10 and Windows 8.1 Pro x64 in UEFI mode
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation