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‎08-12-2020 10:15 AM

HP Recommended
Product: HP
Operating System: Microsoft Windows 10 (64-bit)

The webcam stopped working on the first day of school for my granddaughter and according to the tech support at school they said to delete the cookies & cache and restart the laptop so we did that and the webcam is still not working. I'm not sure what to do next.

1 REPLY 1

‎08-15-2020 05:09 AM

HP Recommended

@Mawmawx6

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

To assist you better please provide me with the product model or the product number

 

You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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