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02-10-2023 09:07 AM
I have a brand new HP X360 laptop. i brought it home after having geek squad set it up but after about 15 minutes using the computer the screen goes completely black and I have to ctrl, alt, delete to bring up task manager and take it back to what i was working on. I can use it again for a little bit and it will do it again. Its not like its going to sleep bc you cant bring it back up. I went to setting and told it to stay on even when on batter power but it didnt make any difference. Any suggestions what this might be?
02-10-2023 01:36 PM - edited 02-10-2023 01:38 PM
Welcome to our HP User Forum!
All right, this is what I would like you to do:
1.) type in cmd in your windows search bar, right-click on the Command Prompt App, and left-click on the Run as administrator button, and Yes to confirm.
Type in (including the space between sfc and /scannow):
And enter. This may take a while. Regardless of whether sfc (System File Checker) found error(s) and fixed them -or not, copy/paste/enter this command:
DISM /Online /Cleanup-Image /RestoreHealth
The execution of this DISM (Deployment Image Servicing and Management) command may also take a while. Wait patiently for it to complete. Savor a cup of good Joe or any other preferred beverage. Life is good.
Now restart your laptop.
See if this fixes your issue.
If not, try this:
Restart your laptop.
If your laptop still suffers from blackouts, let me know.
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