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jdavis11
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Message 1 of 2
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broken hinge very expensive to repair

HP Recommended
HP ENVY x360 Convertible
Microsoft Windows 10 (64-bit)

My daughter saved hard and bought this x360. She loves it but recently the hinge has broken and the screen moves out as per photo. I was shocked that HP quoted nearly £350 for a repair and will only warranty it for 3 months!!! We have 4 HP computers of various types , but this is an exorbitant price ( nearly half the laptop price for a well known fault according to the forums.) I feel its such a pity for a company as well known as HP not to help more!!  Very disappointed , it should definitely affect future purchase decisions especially for students, my daughter is very sad. Any recommendations or help would be gratefully received.

I have photos on my iPhone which I will try and upload, but its exactly the same as the other chaps photo.

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Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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@jdavis11

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, apologize for the inconvenience caused. in order to bring your issue to the attention of an appropriate team within HP. I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

ECHO_LAKE
I am an HP Employee

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