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HP Recommended
Microsoft Windows 10 (32-bit)

The camera has failed twice in the last two weeks. The first time a hard reset helped. Now it became streaky, shows only a small portion of the picture, and in purple tinted.

2 REPLIES 2
HP Recommended

Hello @JodyZihua 

 

Welcome !

 

It would be very hard to provide support without details and specifications of your problem it. What is your HP device model, product number ? You can find this here >> https://support.hp.com/lv-en/document/c03754824

 

Any change that you performed recently, any updates ?

 

Please, review this article and follow the general steps (drivers update, BIOS update, etc) :

https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/My-WebCam-does-not-seem-to-work-What-can-I-do...

 

Let me know how it goes

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
HP Recommended

No recent updates.

This happened once and I did a hard reset and it resolved temporarily.

The purple streaks/loss of camera happened again and I reinstalled the driver. It resolved temporarily.

It recurred again.

Please give specific instructions to fix this. Do not just refer me to a webpage.

Jody Collinge

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.