cancel
Showing results for 
Search instead for 
Did you mean: 
malikzada987
New member
1 0 0 0
Message 1 of 2
106
Flag Post

camera

HP Recommended
K8L76EA#A2N
Other

My camera started working again all of a sudden, and I cannot tell if it was because I messed around with the privacy settings or something else. Nonetheless it did come back on for a few days. Some time after a Windows 10 update, however, it has stopped working. To give a step-by-step troubleshooting process outside of all of the ones recommended by default, I would:

 

1. Turn on an application that utilizes my PC's camera. In this case, the "Camera" app for Windows.

 

2. The lighting for the camera comes on.

 

3. The video feed is blank, as if my camera isn't capturing anything at all.

 

4. On a video conference app called "Zoom", other people were not able to see my camera's feed as well. 

 

Also I believe there is important background information I have to share.

 

Maybe a little less than a year ago (Between November 2016 and February 2017), my camera stopped working, and it stayed this way up until a week ago where it worked again, albeit a little bit. One thing I noticed is that the imagining device that shows up in Device Manager is named "SPCA2082". I am very sure that the device was previously named "TrueVision HD Webcam". 

 

I have tried everything I could think of doing including the usual troubleshoting actions:

 

- Made sure driver is up to date

 

- Made sure a better version was available online (there wasn't)

 

- Uninstalled driver and restarted computer

 

- Rollback driver (the driver itself wasn't that old to begin with. Functionally, it would go back to "TrueVision HD Webcam if it was a true rollback I would think)

 

- Toggled Privacy settings between "On" and "Off" for the entire camera and apps

 

- Tested video on applicable programs like "Skype" and "YouCam" by Cyberlink

 

- Installed Cyberlink "YouCam" software in Compatibility Mode for Windows 8

 

I was expecting to be able to attend a couple of job interviews that need to be done on webcam. Any help is appreciated

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
21,987 21,946 975 1,011
Message 2 of 2
Flag Post
HP Recommended

@malikzada987

Thank you for posting on the HP Support Community.

 

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

 

While doing the recovery there is an option to back up your personal files. If you have not previously done one now is a good time. 


Restoring Files that were Backed Up Using HP Recovery Manager (Windows) You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation