cammera is not working showing black screen

[YB0212]

i try many things to make cammera ok still its now working showing black screen

[Deep_World]

Hi @YB0212,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• Does the camera show a black screen in all apps (like Zoom, Teams, Camera app), or only in one specific program?
• Did this issue start after a Windows update or driver installation?
• Do you see the camera listed under Device Manager → Cameras?

In the meantime, here are some troubleshooting steps you can try:

1. Check Camera Privacy Settings
   • Go to Settings → Privacy & Security → Camera.
   • Make sure camera access is turned On for apps you want to use.
2. Update/Reinstall Camera Driver
   • Open Device Manager → expand Cameras.
   • Right-click your camera → choose Update driver.
   • If that doesn’t help, select Uninstall device, then restart your laptop. Windows will reinstall the driver automatically.
3. Run HP Support Assistant
   • Open HP Support Assistant (pre-installed on most HP laptops).
   • Run a full check for driver and firmware updates.
4. Test with HP Camera App
   • Search for Camera in the Start Menu and open the Windows Camera app.
   • If it still shows black, this confirms a driver or hardware issue.
5. Check Physical Camera Shutter

• Some HP models have a physical privacy shutter or a function key (like F8) to enable/disable the camera. Please ensure it’s open and enabled.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World