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rbrooku
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cannot disable touchpad on 17" laptop (4 months old)

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Microsoft Windows 10 (64-bit)

I cannot disable touchpad on 17" laptop (4 months old). I have tried everything, including removing the touchpad driver (which always reinstalls itself).

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HP Support Agent
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cannot disable touchpad on 17" laptop (4 months old)

@rbrooku Welcome to HP Community!

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Let us know if that's an Elan touchpad or Synaptics driver, so I can help you with accurate steps to permanently disable the touchpad, if that what you wish to do.

(confirm the same on the device manager under mouse)

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
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rbrooku
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cannot disable touchpad on 17" laptop (4 months old)

Synaptics driver

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cannot disable touchpad on 17" laptop (4 months old)

@rbrooku

Thank you for posting back. 

 

Don't worry as I'll be glad to help,  I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

Next step, BIOS default: 

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer. Once it's done uninstall the Touchpad device,

Next, uninstall Touchpad device from device manager.

  1. Press Windows+X to open the menu, and choose Device Manager on it. 
  2. In the device manager, expand category "Mice and other pointing devices". 
  3. Under this category, right-click on your Synaptics Touchpad driver and click on Uninstall. 
  4. You may be required to confirm the uninstallation. Check the box next to "Delete the driver software for this device" and click OK button. 
  5. Restart your PC for the change to take effect. After restarting. Windows will attempt to reinstall the driver. 
    Click here: https://support.hp.com/in-en/document/c03882926 How to Disable the "Double Tap to Enable or Disable TouchPad" Feature.
  • Please, share the product number of this computer. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
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rbrooku
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cannot disable touchpad on 17" laptop (4 months old)

Sorry, it is an ELAN device driver, not a Synaptic.

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cannot disable touchpad on 17" laptop (4 months old)

@rbrooku I suggest you provide the model name of your device, so we can identify which driver you have and help you accordingly:

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Awaiting your response!

Good luck.

Riddle_Decipher
I am an HP Employee

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rbrooku
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cannot disable touchpad on 17" laptop (4 months old)

Nevermind. Got support from Microsoft to change the system registry. Meh, typical HP problem solved by someone other than HP.

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