dmacd1 Honor Student
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cannot turn off touchpad

HP Notebook - 15t-da000 CTO
Microsoft Windows 10 (64-bit)

I want to turon off the touch pad when using a mouse.  I have tried all of the fixes mentioned here and on google withd bad results.

 

HP Notebook - 15t-da000 CTO

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HP Support Agent
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cannot turn off touchpad

Hi @dmacd1

 

Welcome to the HP Support Community. 

 

Try these steps to disable the touchpad - 

 

1) Right click on the start or the windows icon and open "Settings". 

2) Click on "Touchpad" option and un-check the "Leave touchpad on when a mouse is connected" option. 

 

If this does not work or if the option is missing, click on "Additional Settings" located on the right side of the screen. This will open up the "Mouse Properties" window - Click on "Disable", it is located wither in the "Touchpad" or "TouchStyk" tab. 

 

You may also refer to this document for further information. 


Let me know how that goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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dmacd1 Honor Student
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cannot turn off touchpad

The floor should mention here does not work at all. I tell cannot turn off my touch pad on my model of my HP laptop. The windows 10 green refer to here does not look anything like my window 10 screen. There in know where to turn off the touch pad.  Please advise.

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HP Support Agent
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cannot turn off touchpad

@dmacd1

 

Try re-installing the touch pad drivers and try again - 

 

1) Right click on the start or Windows icon and open the "Device Manager".
2) Expand the "Mice and other pointing devices".
3) Right click on the "Synaptics TouchPad".
4) Click on uninstall and restart the computer. 

 

If the issue still persists, try this registry fix - 

 

1) Open Registry Editor. To do so, open Run command by simultaneously pressing Windows + R keys, type Regedit.exe in the field followed by enter key. Click on the Yes button when you see the UAC prompt.

2) In the Registry Editor, navigate to the following key: HKEY_LOCAL_MACHINE\SOFTWARE\Synaptics\SynTPEnh

3) On the right-side, create a new DWORD value and rename it as DisableIntPDFeature. Finally, change its value to 33 (make sure that Hexdecimal is selected under Base section).

4) Close the Registry Editor and reboot your PC to see Disable internal pointing device when external USB pointing device is connected option. 

 

Please backup the registry before trying the above steps. Refer to this documents for steps - HP PCs - Backing Up, Editing, and Restoring the Windows Registry 

 

Keep me posted. 

Asmita
I am an HP Employee

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KDT123 Tutor
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cannot turn off touchpad

If you have an Elan touchpad, follow these steps:

 

1) Navigate to Elan touchpad settings by searching "Elan" in the start menu.

2) You will probably arrive on ETD properties. Click on ELAN clickpad and then options.

3) On Touchpad disable zone settings, check the tickbox.

4) WIth one finger gently double tap the top-left corner of the touchpad to disable it.

5) To enable it again, simply repeat step 4.

 

I hope this helps. If not, try reading this article: https://support.hp.com/gb-en/document/c04648748.

I hope this helps,
KDT123.
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