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‎02-19-2020 08:11 AM

HP Recommended
Product: chromebook x360

my chromebook turns on, and I can be using it with no issues but then the screen suddenly goes black.  the battery is charged.  I can't access/view anything

12 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-21-2020 05:53 PM

HP Recommended

@kmi822
Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎02-21-2020 05:53 PM

HP Recommended

@kmi822
Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No

‎02-28-2020 10:41 AM

HP Recommended

@kmi822

Thank you for posting back. 

 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.


Have a nice day ahead.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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