code 43 error with 965m on omen 15 2016 model

[12mari12]

I bought this laptop from somebody. First nvidia 965m was properly showing in task manager and I was able to open nvidia settings by right clicking on desktop. Then i installed a game "Prey". I started playing this game and i noticed that the fps are just 10 to 12. This game should give me more than 40fps. Then i noticed that nvidia 965m was not showing in task manager and i was not able to open nvidia control pannel. I checked device manager and there i found an error. 

"Windows has stopped this device because it has reported problems. (Code 43)". 

No driver were upgraded befor. I serached on internet and done every thing. updated driver, downgraded driver. downloaded drivers from hp site , downloaded drivers from nvidia site. nothing seem to work. 

I even uninstalled window and re installed it but the issue is there as it is. 

I dont khnow this is a driver issue or the hardware issue. graphics card is still detectable. Is there any way i can confirm this is hardware or a driver issue. 

please help

[asmita6658]

Hi @12mari12

Welcome to the HP Support Community. 

Appreciate you trying the steps. This looks like a hardware issue. Please reach out to the HP Support in your region regarding the service options for your computer.

Have a great day! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[12mari12]

why did this happened and could it be repaired?

[asmita6658 · Accepted solution]

This is a hardware issue @12mari12

Yes, it can be repaired. Get in touch with the phone support team in your region. 

Thanks!