goprofs Student
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computer screen is bright but no picture

Pavilion dm4
Microsoft Windows 8.1 (64-bit)

So my computer screen lights up very bright, but there is no picture, just lit up.. anyone know how to fix this?

 

thanks in advance

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computer screen is bright but no picture

@goprofs,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that your computer screen lights up very bright, but there is no picture on the screen.

 

This issue could occur if the BIOS and graphics drivers are not updated.

 

Let's go through a few steps to resolve this issue.

 

And here's the step by step guide for you in the link: Display Difficult to Read (Windows 10, 8, 7)

 

Let me know how this works.
 

You have a good day ahead.

Rainbow23
I am an HP Employee

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