computer will freeze when i play a gif or a vid at random

[Luke_B]

so at random when i go to watch a video or gif anywhere on my computer be it youtube or discord and on any browser at random the screen will freeze for like a half second then go completly black as if its turned off and sometimes it'll flash on and off again. i cant use task manager when it happens or anything else. computer is brand new i bought it less then 3 months ago and its getting very annoying because when it happens i have no choice but to restart the computer. and my video drivers are all up to date

[KrazyToad]

@Luke_B

Welcome to HP Community

I have gone through your Post and would like to help

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Luke_B]

yeah all my stuff is up to date so i guess  i'll just have to live with it 

[praveenbv]

Hi @Luke_B

Welcome to the HP Support Community.  

We have done the basic troubleshooting as per the document and the notebook needs to checked taking remote access so that get to know it's a hardware or software issue.

 I'd suggest you Contact HP in your region regarding the service options for your computer. Please reach out to the HP Support in your region regarding this issue, they should be able to help. Refer to this User Guide for contact details.  

Have a great day!  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

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