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Tom_Yang
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connect usb-c in laptop to the display port in a montior

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hp pavillion
Microsoft Windows 10 (64-bit)

Hi I use a USB-C to display port cable to connect my laptop (via USB-C) to the monitor (via display port), and the screen went blank. I did set the monitor input to be displayport. Can somebody help? Thanks.

6 REPLIES 6
Echo_Lake
HP Support Agent
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Message 2 of 7
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@Tom_Yang

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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Tom_Yang
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Hi

Thanks for your help.

Regarding your questions:

(1) yes, it is my first time to set up a USB-C display setting. 

(2) The product number: 7ZZ53UA#ABA (HP PAVILION 15-cs3075cl) 

 

 

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Echo_Lake
HP Support Agent
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@Tom_Yang

Thank you for posting back. 

 

After reading your post, I did go through the Product specifications of your product and found that you have USB 3.1 Type-C™ Gen 1 (Data Transfer Only, 5 Gb/s signaling rate)

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Tom_Yang
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Hi

Thanks for your information.

You mention "data transfer only". Does that mean this USB-C port won't provide the signal video output, and therefore can not used to connect with a monitor?

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Tom_Yang
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Hi I just do some research in the internet and find out that USB 3.2 Type-C gen 1 can provide the video support.

So I suspect this port in my laptop s dysfunctional.  Is there an easy way to test it, something like connecting with an external hard drivers to do a test? My warranty will be expired next month, so I would like to send it back for a repair if needed. Your help will be greatly appreciated.

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Echo_Lake
HP Support Agent
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Message 7 of 7
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@Tom_Yang

Thank you for posting back. 

 

To get the answer to this question, the USB 3.1 Type-C™ Gen 1 port on your computer will not output video signal it's only for high speed data transfer. 

ECHO_LAKE
I am an HP Employee

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