04-10-2017 10:19 AM
I recently bought a HP spectre x360 15'' touch screen laptop from best buy. Within 2 months of my usage , while opening the laptop last week, the screen got cracked from the centre . This was totally unexpected. Just by opening the laptop , the screen has a crack in it. I have found several people with the same issue. Also , the hinges of the laptop are way too loose. The screen looks a bit slant . I have found this issue common with alot of people. This is not the problem. I have been to bestbuy , given my laptop for repair. They are charging me $514 for it. This is extremely expensive , given that the laptop cost is around 1000$. The screen repair costs me $514 which is way out of my budget. I dont think this is done and fair. I am ready to spend a bit of money for repairing it even while considering the poor design of this laptop which i realize now , after using it for a while. I cant spend half the laptops cost on only my screens repair. Please look into the matter and give some positive feedback. This has been dragged way too much and its urgent as per my situation.
04-10-2017 10:25 AM
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