cracked screen on spectre x360

[Supraxo23]

how did you get them to give your money back 

[ms2016]

I just put in a complaint to BBB as well. Let me know if you have any good ideas to get this resolved. I will be willing to help and participate.

[SolidSonicTH]

I successfully dissuaded someone from buying a Spectre x360 in a Best Buy after my bad experience.

I like to think I did some good in the world.

[SomelOguh]

Hello everyone,

I would like to ask to all of you, would it be possible to get the Unit Product Number and a picture of the broken screen added in this post?

All, who still have their units, can you please do this?

I would like to help.

Thanks,

Regards

[ms2016]

---

@SomelOguh wrote:

Hello everyone,

I would like to ask to all of you, would it be possible to get the Unit Product Number and a picture of the broken screen added in this post?

All, who still have their units, can you please do this?

I would like to help.

Thanks,

Regards

---

Product: HP Spectre x360 13-4103dx

Images:

[SomelOguh]

Hi,

Pictures are not visible... can either add them as attachment or try to use snipping tool and take a screen capture from the picture that is open and try to copy and paste here...

[Supraxo23]

I have filed a bbb complaint guys and have received a call from a case manager at hp but wasnt around i will let you guys know whats going on.

[KirilCuparigov]

[ms2016]

http://oi68.tinypic.com/1qfreq.jpg

http://oi65.tinypic.com/102qfk7.jpg

Talking to case manager is not going to do anything. They will blame you and charge you for the fix.

[Mick12345]

So i figured i'd add to the list of people with cracked screens. I had been working on the laptop all morning and then closed it for abourt an hour. I came back and couldn't believe ther was large cracks from the top left to the camera and top left to the bottom centre. 

I'm speaking with HP now who initially told me it would be fixed at my cost. What a joke! I've told them i won't be paying for a repair and they should reply with a better answer. I'm now waiting for a call back.

If they don't fix this i will be contacting consumer affairs and small claims. 

They are walking a fine line it seems.