asaxon Honor Student
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cracked screen on spectre x360

spectre x360

Same, had funny argument with online tech, who insisted that it was non-covered "accidental damage".  Told him that there was no accidental damage, unless he means that an accident happened during the laptop's design phase.   Finally he agreed to take it in and let the warranty department decide if it was a defect or "accidential damage. "   I'll report back on the results.

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cracked screen on spectre x360

I have brought your issue to the attention of an appropriate team within HP. 


They will likely request information from you in order to look up your case details or product serial number. 


Please look for a private message from an identified HP contact. 


Additionally, keep in mind not to publicly post personal information (serial numbers and case details).


Thank you for visiting the HP Support Forum

I am an HP Employee

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