Rolanda Honor Student
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cracked screen

Convertible x360
Microsoft Windows 10 (64-bit)

I have had this laptop for 3 months  brand new I haven't used it in 3 days I take it out of the computer bag and go to open it tonight and the screen is cracking right in from of my eyes ... It was un believable. I going to call Hp and the retailer I bought it from I'm going to see who is going to be able to assist me with either a return or exchange for faulty product  and I have my rciept just ridiculous .

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HeatherThomason Honor Student
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cracked screen

Did this get resolved? Mine did the same thing... Not sure if I should go to retailer or straight to HP.. 

Rolanda Honor Student
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cracked screen

Yes! I was happy ! From reporting on Hp (here) and then calling the store yes the only problem now is that I can't update Windows 10 

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ML604 Honor Student
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cracked screen

mine too! not even 1 year old and it's useless as a tablet! did HP help?

 

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