mark356 Honor Student
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cracked screen

spectre

screen was fine when closed,it sat on a desk overnight and in the morning the screen has cracked fully across from ,

the hinges

this is a product defect and should be covered under warrenty

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asaxon Honor Student
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cracked screen

Same!

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Provost Provost
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cracked screen

mark356

 

Hello;

Allow me to welcome you to the HP forums!

 

Sorry, but this is just a community self-help forum staffed by volunteers. HP maintains no official presence here and we are not authorized to deal with warranty or equipment replacement issues.

For these issues, you will need to contact HP Customer Support directly.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

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However, HP Customer Support is generally not available on the weekends, so you might have to wait until Monday to contact them.
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Good Luck

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