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animeshsarrraf
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dead pixel appearing again and again: changed screen 3 times already

hp 15 notebook pc
Microsoft Windows 8.1 (64-bit)
a black patch appears on right bottom corner and it spreads horizontally through the screen. i have change the screen three times at service centre .this is not due any mechanical pressure . if there can b any other reason i dont know. please help please.
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dead pixel appearing again and again: changed screen 3 times already

Hi @animeshsarrraf

 

Welcome to the HP forums! 

 

I read your post on how you are getting dead pixels with your HP 15 Notebook PC. And, I am happy to help! 

 

What is the exact product/model number of your HP 15 Notebook? How Do I Find My Model Number, Serial Number or Product Number? Example: HP ENVY Notebook - 15-k200np. 

 

In the meantime, please see this guide, About LCD Panel Defects and Terminology for Notebook PCs and Tablets

 

If this helps, please consider clicking on 'accept as solution.' And, please click on the thumbs up icon. Both icons are below this post.

 

Hope to hear from you soon! 🙂

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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animeshsarrraf
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dead pixel appearing again and again: changed screen 3 times already

Screenshot (22).pngmodel no: pav-15 r008tx

the black lines always come at the bottom right side 

i dont this its lcd problem  because it happened many time? is it some internal problem causing repeated black lines?

the current image of my screen 

please help me sir/madam.

thank you

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animeshsarrraf
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dead pixel appearing again and again: changed screen 3 times already

sorry for wrong image

this is the imageIMG_20160628_002145.jpg

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dead pixel appearing again and again: changed screen 3 times already

Hi animeshsarrraf, 

 

Thank you for your replies! 

 

If you changed the screen three times already, and this keeps appearing, it has to be something internal in the Notebook. Please contact HP phone support for further assistance, for your servicing options. (After you fill out the information, you will be given a phone number.) If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.

 

If you are able to reach some resolution, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

 

Best regards! 🙂

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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animeshsarrraf
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dead pixel appearing again and again: changed screen 3 times already

yea i know that there may be another reason ,thats why i have messaged you to know whats the probable reason for frequnent damage?

 

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dead pixel appearing again and again: changed screen 3 times already

Hi animeshsarrraf, 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.


If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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