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‎01-16-2023 12:26 AM

HP Recommended
Product: HP Pavilion 15-cs1000tx
Operating System: Microsoft Windows 11

Recently automatic updates windows 11 was installed.

The day I saw this issue(screen display went black) before that update for windows 11 happened.

After that when I restarted I saw this happening.

I restarted, hp is being displayed on screen and after that screen goes black. Cursor is displayed for sometime and then disappears.

So tried going to bios.

Also tried uninstalling updates but that too didn't work.

Also tried reset by keeping data but nothing worked.

 

Please help with some solution  so that my data doesn't get loss.

 

Category:
1 REPLY 1

‎02-01-2023 08:02 AM

HP Recommended

@Manjari83

 

Welcome to the HP support community.

 

I understand that your notebook does not boot, I am glad to assist you.

Please attempt the below steps: 

Perform a hard reset 

Attempt a BIOS recovery  

Run the System Diagnostics tests 

For more steps, click here 

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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