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ACE24
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dont charge or turn on

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Envyx360

My hp envy x360 dont charge or turn on please help

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Echo_Lake
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@ACE24

Welcome to HP Forums,  

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

 

I see that HP Envy x360 notebook battery not receiving power and computer is not powering on. 
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • When was the last time it worked fine?
  • What is the operating system?
  • Have you made any hardware/software changes?
  • Did this happen after a recent window or software update?
  • Have you tried with alternate Ac adapter? Is there light next to Ac adapter port?

While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix:

 

Perform Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Press and hold down the power button for 15 to 20 seconds.  

4) Plug-in the Adapter.  

5) Try to turn on the computer. 

 

Hope this helps! Keep me posted for further assistance.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

ECHO_LAKE
I am an HP Employee

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