dv4-1551dx Entertainment Notebook PC display problem,

[Tarik_zaki]

Hello Everyone, I have a dv4-1551dx Entertainment Notebook PC, and recently have a display problem,recently i find that the display of text and any pictures and video even from starting at bios that display like 2 pictures displyed at once with vertically shift, and i want to know the problem is located in what component exactly?! is it in screen display or in VGA card?! and how i fix it. and how to prevent it to be repeated again.

for notebook specification, it is located in the link below ,

https://support.hp.com/ca-en/document/c01893240

Thanks in advance

[sandytechy20]

@Tarik_zaki

Welcome to HP support community.

Update the Bios and Graphics card driver using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

then use the instruction from this article to ensure you are using the supported cables: Click here

Let me know if that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.