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entire left hinge busted and ripped out

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HP Laptop 17-by1xxx

i've been having this problem for months. it first started in the right hinge, then moved to the left. for a few months now, i haven't been able to close my laptop because the hinge and plastic casing would start ripping up if i tried. i've tried to get it fixed twice now, and both times the hinge would start acting up again after 2 weeks.image.jpg





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Welcome to HP Support Community

I understand your concerns and frustrations


I will escalate your case to HP's regional escalation team and a case manager will get back to you


Please check your Inbox

Thank you

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I Am An HP Employee

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