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loganstephens22
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entire left hinge busted and ripped out

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HP Laptop 17-by1xxx

i've been having this problem for months. it first started in the right hinge, then moved to the left. for a few months now, i haven't been able to close my laptop because the hinge and plastic casing would start ripping up if i tried. i've tried to get it fixed twice now, and both times the hinge would start acting up again after 2 weeks.image.jpg

  

 

image.jpg

 

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KrazyToad
HP Support Agent
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Message 2 of 2
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@loganstephens22

 

Welcome to HP Support Community


I understand your concerns and frustrations

 

I will escalate your case to HP's regional escalation team and a case manager will get back to you

 

Please check your Inbox


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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