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mymodded
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every time i update my laptop a black line appears

HP 15 Notebook PC
Microsoft Windows 8.1 (64-bit)

Every time , when there is an available update and i update the laptop  , a black line appears at the left side of the laptop , i always avoid updates but when i stay for a long time without updating the laptop ,the update thing appears on the shutdown button ( when a new update comes out they say at the restart button "restart and update") , the summer vacation started today and i don't want to spend the whole vacation like this so please help me . see the photo20190619_183709.jpg

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HP Support Agent
HP Support Agent
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Message 2 of 4
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every time i update my laptop a black line appears

@mymodded Welcome to HP Forums Community!

Here's what you need to do, to identify the issue and resolve it accordingly:

  • If not done already, check if it works fine on the BIOS screen to identify if it's either a hardware or a software issue:
    • If it works fine on the BIOS (Accessed while tapping F10 during a restart) it's a software issue & I suggest creating a new user account to check if that works better, for starters)
    • However, if it doesn't work within the BIOS either, I'm afraid it's a hardware malfunction.

While you respond to that, I have a few more steps that should help: 

Perform a power reset (no data loss) using these steps: Click here, proceed to next step if this works

Attempt to run a test from the HP hardware diagnostic tool, using this link: Click here for details.

 

If the issue appears on the diagnostics, it could again, determine a hardware failure,

If they don't appear on bios & the hardware tests passed: please update the BIOS & Chip-set drivers from the HP website using this link: Click here

 

if the issue persists, reinstall windows using the recovery partition or the recovery media to fix the issue,
use this link for details on performing the recovery: Click here

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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mymodded
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every time i update my laptop a black line appears

how to use BIOS ? xD

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HP Support Agent
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every time i update my laptop a black line appears

@mymodded

 

Do you see a black line on the left side of the computer's screen even in the BIOS? 

 

Let me know. 

Asmita
I am an HP Employee

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