faulty touchpad installed in device

[ks_charan]

so i purchased this laptop about 7 to 8 months ago and after only 2 months its touchpad started acting crazy like automatically clicking , dragging , double clicking and triple clicking uncontrollably now I managed somehow with a external mouse for about a month but at times when I cant use the mouse it became really hard to use the laptop so I reported it to hp  customer service and they sent a engineer at my place when he looked at it he said its just because of a loose wire connection of the touchpad and I have fixed it then it was okay until today it started acting the same way I don't know how the wire got loose again ? and now my warranty has expired and I don't know what to do about it 

[Raj_05]

Hi @ks_charan,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like the touchpad on your OMEN by HP 16.1-inch Gaming Laptop is malfunctioning due to hardware or software issues. Here's how you can address this problem.

Check for Dirt or Debris

• Clean the touchpad gently using a microfiber cloth and isopropyl alcohol.
• Ensure there are no substances or physical obstructions interfering with the touchpad.

Update or Reinstall the Touchpad Driver

Update Driver:

• Go to Device Manager:
  • Press Windows + X and select Device Manager.
• Expand Mice and other pointing devices.
• Right-click the touchpad driver (usually Synaptics or ELAN) and select Update driver.
• Choose Search automatically for updated driver software.

Reinstall Driver:

• Right-click the touchpad driver and choose Uninstall device.
• Restart your laptop; Windows should reinstall the driver automatically.

Adjust Touchpad Sensitivity

• Open Settings (Windows + I).
• Navigate to Devices > Touchpad.
• Adjust sensitivity to a lower level (e.g., from High Sensitivity to Medium Sensitivity).

Disable Touchpad When Using an External Mouse

• Go to Settings > Devices > Touchpad.
• Check the option to disable the touchpad when an external mouse is connected.

Run Hardware Diagnostics

• Use HP Hardware Diagnostics to check for hardware faults:
  1. Restart the laptop and press F2 repeatedly to open the diagnostics menu.
  2. Run a Component Test for the touchpad.
  3. Note any error codes for follow-up.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support