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HP Recommended
HP Pavilion x360 Convertible 14-dw1000 (1W794AV)
Microsoft Windows 11

Fingerprint and Facial reconcentration   is currently unavailable    

2 REPLIES 2
HP Recommended

@Mahmoud87 

 

What is your machine under the following list ?

 

               https://support.hp.com/us-en/product/product-specs/hp-pavilion-x360-convertible-laptop-pc-14-dw1000/...

 

They all have very similar specs for example   HP Pavilion x360 Convertible 14-dw1018TU

which shows it does NOT have fingerprint reader nor 3D/IR camera which supports facial recognition at all

 

Regards.

BH
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HP Recommended

Dears

 

first Finger print and face working normal before i guess this problem related to update windows

 

Product number: 33Z39UA#ABA

HP Pavilion x360 Convertible 14-dw1000

processor Generation 11

Windows now 11

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