freeze and black out of screen in every 20-30 mins

[Ashu9881]

my pc blacks out for 1 second and this is happening every time and many time my processes stop in middle and it freeze and starts again and now this issue has increased and its freezing for more than 3 seconds 

OMEN by HP 16.1 inch gaming laptop PC-wf0000(755G4AV), 9Q9M6PA#ACJ : product number 

not sure that it was due to software update but i updated it on ending days of march 2025

[Max3Aj]

@Ashu9881, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

This issue with your OMEN by HP 16.1 inch Gaming Laptop, frequent screen blackouts and freezes increasing in duration, strongly points to a graphics driver, power management, or thermal-related issue. 
Recommended Troubleshooting Steps:

• Roll Back or Reinstall Graphics Driver
• Open Device Manager → Display adapters → Right-click your NVIDIA GPU (or Intel iGPU).
• Click "Properties" → "Driver" tab → Click "Roll Back Driver" if the option is available. 
   If not, proceed to reinstall the driver:
• Uninstall the driver (select Delete the driver software if prompted).
• Go to the official HP OMEN 16-wf0000 support page and download the latest approved NVIDIA and Intel Graphics drivers for your model.

Run HP Hardware Diagnostics

• Shut down your laptop.
• Press ESC repeatedly while powering it on → Enter Startup Menu.
• Press F2 → Select System Tests > Run extensive tests, especially Memory and GPU tests.

Check for Overheating

Overheating often causes freezing and black screens. Download OMEN Gaming Hub or HWMonitor:

• Check if CPU or GPU is going above 90°C during normal use.
• Clean fans and vents. Use your laptop on a flat surface with good ventilation.
• Optional: Apply new thermal paste (if you're comfortable opening it).

Power & Performance Settings

• Go to Control Panel > Power Options.
• Set to High performance or Ultimate Performance (enable via command prompt if missing).
• Under Advanced Settings, disable PCI Express > Link State Power Management.

BIOS & Firmware

1. Go to HP driver page again.
2. Update to the latest BIOS.

• Make sure the laptop is fully charged and connected to power.
• Do not interrupt the BIOS update.

Event Viewer Logs

Check if a recurring driver or application is causing the freezes:

• Press Win + X → Event Viewer.
• Check under Windows Logs > System for critical or error logs around the time of each blackout.

If the Problem Started After a March 2025 Update

You can roll back the update:

• Go to Settings > Windows Update > Update History > Uninstall Updates.
• Look for any updates from late March 2025, especially graphics or cumulative Windows updates.
• Uninstall them, then test the system.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support