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angelayu
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ghost-like touch screen

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Hello, please help urgently.

 

My laptop touchscreen keeps spazzing out. Whenever I'm not touching the screen, it seems like a ghost is closing tabs and apps, skipping videos, and generally being an annoyance as I can't get any work done. It seems like an invisible hand is touching the screen. Multiple transparent circles show up at times, the same as when I touch the screen normally. Even now as I am writing this my tab has been closed three times. 

 

Inclosed is a picture of the transparent circles that show up. How can I fix this????

 

Screenshot_20210408-162436_Video Player.jpg

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KrazyToad
HP Support Agent
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@angelayu

 


Welcome to HP Support Community


I would like to help

 

Does the same issue happens in BIOS?

 

If the issue persists in BIOS please contact HP Support in your region for service options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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angelayu
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Hello, thank you for your response.

 

I am not sure what BIOS is, but it occurs constantly from the time I start up my laptop. I am considering disabling my touchscreen and enabling it again. If this persists further I will do as you advise and seek help. Thank you once again.

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KrazyToad
HP Support Agent
HP Support Agent
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Thank you. Drop us a message anytime you need help 👍

KrazyToad
I Am An HP Employee

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