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‎07-29-2020 07:30 AM - edited ‎07-29-2020 12:06 PM

HP Recommended
Product: Spectre 360x15
Operating System: Microsoft Windows 10 (64-bit)

My Spectre 360 15 is piling up problems. I can't believe how it is degrading after hardly 2 years.

- microphone stops working after major BIOS+windows upadate

- tab key mal functionning (only center works)

- battery starting swelling after 18months unclipping the casing

- ghost image / video remanence with stripes

- when sleeping on battery, wake up don't restart the screen and keyboard.

- faulty usb C and HDMI port, disconnected as soon as you move your laptop

 

2000 euros for a laptop of very low quality called premium by HP.

I got a printer, 1 desktop, 2 screens and this was my third laptop from HP  but  I will never buy from them again.

1 REPLY 1

‎07-31-2020 09:46 AM

HP Recommended

@emma7305

 

Welcome to HP Community

 

I have gone through your Post and I understand your concerns and frustration

 

I will escalate your Case to HP's Regional Escalation Team

 

Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope
 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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