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‎01-20-2021 03:13 PM

HP Recommended
Product: Pavillion
Operating System: Microsoft Windows 10 (64-bit)

Hi, I just bought a brand new HP Pavillion 15-cv1xxx computer with AMD Ryzen 7 3700U with Radeon Vega Mobile Gfx 2.3 Ghz, RAM 16GB.

Cameras :HP IR Camera and HP Wide Vision FHD Camera (not sure why it shows two in the device manager)

 

1) I tried the camera for FOTOS (no internet connection) and as WEBCAM, and it is absolutely abysmal. It is so grainy and over exposed, you can hardly even use it for private calls, let alone anything business related.

 

The computer is straight out of the box. All drivers are up to date. All other apps work fine.

 

2) Additionally the WIFI reception on the computer is so much worse than my phone. I can do a zoom call on my phone real time with great image and my computer in the same room will be choppy, several second time delayed and terrible image.

 

Please help.  I am not a very computer literate person with regards to messing around with systems stuff, so please go easy and simple with me on the tech talk.

 

Thank you so much.

3 REPLIES 3

‎01-23-2021 10:11 AM

HP Recommended

Hi@Ahimsacomputer, Welcome to the HP Support Community!

 

Request you to follow the below troubleshooting steps from the document:-

 

 Windows Hello Face Recognition

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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‎02-06-2021 11:25 AM

HP Recommended

Greetings! 

  

This message is from the HP Support team, 

  

Just needed to know if all your queries were resolved? 

  

If not, I could help you get there. 

  

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

  

Have a great day ahead! 

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‎02-08-2021 11:27 AM

HP Recommended

Hi there, this is a follow-up from HP Support Community. I just wanted to check the webcam issue resolved 

Let me know if you need any other assistance and I'd be happy to help 🙂 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

Have a great day! 

Was this reply helpful? Yes No
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