cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
Ahimsacomputer
New member
1 0 0 0
Message 1 of 4
232
Flag Post

grainy computer CAMERA - unusable- straight out of the box brand new computer - and bad WIFI signal

HP Recommended
Pavillion
Microsoft Windows 10 (64-bit)

Hi, I just bought a brand new HP Pavillion 15-cv1xxx computer with AMD Ryzen 7 3700U with Radeon Vega Mobile Gfx 2.3 Ghz, RAM 16GB.

Cameras :HP IR Camera and HP Wide Vision FHD Camera (not sure why it shows two in the device manager)

 

1) I tried the camera for FOTOS (no internet connection) and as WEBCAM, and it is absolutely abysmal. It is so grainy and over exposed, you can hardly even use it for private calls, let alone anything business related.

 

The computer is straight out of the box. All drivers are up to date. All other apps work fine.

 

2) Additionally the WIFI reception on the computer is so much worse than my phone. I can do a zoom call on my phone real time with great image and my computer in the same room will be choppy, several second time delayed and terrible image.

 

Please help.  I am not a very computer literate person with regards to messing around with systems stuff, so please go easy and simple with me on the tech talk.

 

Thank you so much.

3 REPLIES 3
praveenbv
HP Support Agent
HP Support Agent
7,672 7,670 329 396
Message 2 of 4
Flag Post
HP Recommended

Hi@Ahimsacomputer, Welcome to the HP Support Community!

 

Request you to follow the below troubleshooting steps from the document:-

 

 Windows Hello Face Recognition

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

Was this reply helpful? Yes No
praveenbv
HP Support Agent
HP Support Agent
7,672 7,670 329 396
Message 3 of 4
Flag Post
HP Recommended

Greetings! 

  

This message is from the HP Support team, 

  

Just needed to know if all your queries were resolved? 

  

If not, I could help you get there. 

  

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

  

Have a great day ahead! 

Was this reply helpful? Yes No
praveenbv
HP Support Agent
HP Support Agent
7,672 7,670 329 396
Message 4 of 4
Flag Post
HP Recommended

Hi there, this is a follow-up from HP Support Community. I just wanted to check the webcam issue resolved 

Let me know if you need any other assistance and I'd be happy to help 🙂 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

Have a great day! 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation