10-24-2016 12:47 AM
a horizontal black bar appears at the bottom of the screen and a white bar at the top
10-24-2016 02:15 PM
Hi! @tukai09, Thanks for stopping by the HP Support Forums!
I understand that you have display issues with your laptop.
Please check if the issue persists in BIOS. If the issue persists in BIOS it is a hardware issue.
If you don't see the issue in BIOS. Please update the display drivers from the link below.
Since your unit went with windows vista I can only find drivers for windows vista.
You can try installing HP software updates. This should automatically download the correct drivers for your laptop.
Note: only if the drivers are available.
Let me know how it goes!
I am an HP Employee