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tukai09 Student
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horizontal bars at display

CQ40-423TU
Microsoft Windows 7 (32-bit)

a horizontal black bar appears at the bottom of the screen and a white bar at the top

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

horizontal bars at display

Hi! @tukai09, Thanks for stopping by the HP Support Forums!

 

I understand that you have display issues with your laptop.

 

Please check if the issue persists in BIOS. If the issue persists in BIOS it is a hardware issue.

 

If you don't see the issue in BIOS. Please update the display drivers from the link below.

 

Since your unit went with windows vista I can only find drivers for windows vista.

You can try installing HP software updates. This should automatically download the correct drivers for your laptop.

Note: only if the drivers are available.

Link: http://ftp.hp.com/pub/softpaq/sp43501-44000/sp43829.exe

 

 

 

Let me know how it goes!

Cheers! 🙂

 

 

 

 

 

A4Apollo
I am an HP Employee

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